Chalet des Neiges apartments
Ski Resort
Freedom to ski, freedom to surf
Les Arcs is a large ski resort in the French Alps divided into several areas. The highest, Les Arcs 2000, is home to La Cime des Arcs apartment hotel, one of Chalet des Neiges’ many tourist residences. With outstanding pistes and ski lifts climbing up to 3226m, Les Arcs is an ideal resort for enjoying winter sports as a couple, with friends, or as a family.
Faced with ongoing technological issues with the Wi-Fi around the tourist residence, and beginning to lose guests as a result, Chalet des Neiges turned to TRIAX and their innovative Ethernet over Coax + WiFi hospitality solution:
- Fast and reliable Wi-Fi coverage with 80 End Points
- 1 Gbps network on existing coax cables
- Quick installation, no disruption and minimal cost
- Full coverage: no more Wi-Fi blackspots
- More satisfied guests and an increase in reservations
Chalet des Neiges tourist residences
Chalet des Neiges consists of five 4-star and two 5-star residences established in different ski resorts: Val Thorens (3 Vallées ski area), Oz en Oisans (Alpes d’Huez) and Arc 2000 (Paradiski). The residences are carefully maintained and an annual work programme is established to offer high quality apartments for some out of season stays and holidays every year.
www.chaletdesneiges.com
“We now have TRIAX’s EoC solution installed in ‘La Cime des Arcs’ but also in 4 other residences situated in Arcs 2000 and Val Thorens, and our guests are happy. TRIAX and the installers work as a team and provide excellent customer service — it’s their main strength.”
—Kevin Schoenauer, Operations Manager, Chalet des Neiges
Responding to customer needs
As a result of regular customer complaints about the service, the Chalet des Neiges tourist residence had to quickly resolve its Wi-Fi issues.
“TRIAX’s solution is a real competitive advantage for hotels. We only needed a day and half to equip 80 rooms with 3 technicians and install the EoC network solution providing a 1 Gbps IP bandwidth”
Olivier Favre Chairman, Courchevel Telecom
The TRIAX solution: speed quality, reliability
TRIAX’s Ethernet over Coax + WiFi solution was installed using the existing coax network, instantly upgrading the speed and stability of the WiFi, and eliminating negative feedback from guests. The 80 rooms were equipped by three technicians in just one day, without any disruption for the guests or to the residence.
- Network signal received by the TRIAX EoC Controller (2x EoC 64 + Wi-Fi controller)
- The Controller transmits the IP network through the existing coax cables
- The 80 TRIAX End Points, installed in every apartment, transmit the Wi-Fi and the TV signal.
Installation partners
Courchevel Telecom
Olivier FAVRE
334 Rue Nicolas Parent 73000 Chambéry
Tél. : +33 4 44 88 00 21
Web : www.courchevel-telecom.fr
Familotel Feldberger Hof
Ski Resort
Powerful, reliable guest WiFi
On the lookout for a WiFi solution, Feldberger Hof once again turned to TRIAX, after their successful TV headend installation.
TRIAX Ethernet over Coax was installed over a short period using the existing coaxial infrastructure, connecting 40 apartments.
Time- and cost-saving installation
Connection to the existing ticket system, which manages bandwidth and premium access
Interference-free internet and TV signals via one cable
Full WiFi coverage wherever needed
Maximum up- and download rate of 1 Gbps – sufficient bandwidth for internet, streaming and gaming
G.hn technology ensures that TVs do not need to be retuned
High-performance WiFi for the winter season
Familotel Feldberger Hof is situated at 1,300m, opening directly onto Feldberg’s ski slopes.
It offers relaxing, family-oriented holidays in summer and winter. Due to its proximity to France and Switzerland, the hotel is also very popular with guests from neighbouring countries.
In 2015, Feldberger Hof invested in TV signal distribution, deciding on a TRIAX solution with two TDX headends and equipping each room with state-of-the-art Panasonic TVs.
This enabled the hotel to offer a much more extensive TV package for children and adults from Germany and abroad.
Feldberger Hof
Situated at 1,300m altitude on the slopes of the Black Forest’s tallest mountain, Feldberger Hof is an all-inclusive resort destination for all the family.
www.feldberger-hof.de
“The reliability of the TRIAX headends already installed in 2015 made the decision easier – we’re again relying on a TRIAX solution, this time so our WiFi meets the most modern requirements.”
— Thomas Banhardt
Owner, Feldberger Hof
Demands are growing, and every hotel today has to offer high-performance WiFi as standard. In 2018, Feldberger Hof faced the challenge of improving the internet service in their adjoining apartment building.
The apartments can be booked on a weekly basis, but can also be rented out for longer periods or are owned by the guests. Long-term residents also had to be included in the new solution.
Together with TRIAX and its long-standing partner for electrical installations, the Ethernet over Coax solution was installed and fully operational from the beginning of December – in time for the winter season.
The installation took place during the hotel’s 2-week renovation phase. A total of 40 endpoints were installed in the apartment building, and the main unit is the EoC controller for up to 64 endpoints.
Feldberger Hof’s solution is consequently very flexible, permitting a quick and easy retrofit of additional apartments.
The competent advice and cooperation during the planning and implementation phase from the previous project was not the only reason Feldberger Hof decided on a TRIAX solution.
A quick, cost-effective implementation as well as a perfect alignment with the hotel’s needs were the decisive criteria for the follow-up project with TRIAX.
For more information on TRIAX Ethernet over Coax + WiFi, visit www.triax.com/wifi
Contact
Dr.-Pilet-Spur 1
79868 Feldberg, Germany
Email: info@feldberger-hof.de
Tel.: +49 7676 180
Karl-Benz-Str. 10
72124 Pliezhausen, Germany
Project Responsible: Patrick Kohl
E-Mail: pako@triax.com