Chalet des Neiges apartments
Hotel
Freedom to ski, freedom to surf
Les Arcs is a large ski resort in the French Alps divided into several areas. The highest, Les Arcs 2000, is home to La Cime des Arcs apartment hotel, one of Chalet des Neiges’ many tourist residences. With outstanding pistes and ski lifts climbing up to 3226m, Les Arcs is an ideal resort for enjoying winter sports as a couple, with friends, or as a family.
Faced with ongoing technological issues with the Wi-Fi around the tourist residence, and beginning to lose guests as a result, Chalet des Neiges turned to TRIAX and their innovative Ethernet over Coax + WiFi hospitality solution:
- Fast and reliable Wi-Fi coverage with 80 End Points
- 1 Gbps network on existing coax cables
- Quick installation, no disruption and minimal cost
- Full coverage: no more Wi-Fi blackspots
- More satisfied guests and an increase in reservations
Chalet des Neiges tourist residences
Chalet des Neiges consists of five 4-star and two 5-star residences established in different ski resorts: Val Thorens (3 Vallées ski area), Oz en Oisans (Alpes d’Huez) and Arc 2000 (Paradiski). The residences are carefully maintained and an annual work programme is established to offer high quality apartments for some out of season stays and holidays every year.
www.chaletdesneiges.com
“We now have TRIAX’s EoC solution installed in ‘La Cime des Arcs’ but also in 4 other residences situated in Arcs 2000 and Val Thorens, and our guests are happy. TRIAX and the installers work as a team and provide excellent customer service — it’s their main strength.”
—Kevin Schoenauer, Operations Manager, Chalet des Neiges
Responding to customer needs
As a result of regular customer complaints about the service, the Chalet des Neiges tourist residence had to quickly resolve its Wi-Fi issues.
“TRIAX’s solution is a real competitive advantage for hotels. We only needed a day and half to equip 80 rooms with 3 technicians and install the EoC network solution providing a 1 Gbps IP bandwidth”
Olivier Favre Chairman, Courchevel Telecom
The TRIAX solution: speed quality, reliability
TRIAX’s Ethernet over Coax + WiFi solution was installed using the existing coax network, instantly upgrading the speed and stability of the WiFi, and eliminating negative feedback from guests. The 80 rooms were equipped by three technicians in just one day, without any disruption for the guests or to the residence.
- Network signal received by the TRIAX EoC Controller (2x EoC 64 + Wi-Fi controller)
- The Controller transmits the IP network through the existing coax cables
- The 80 TRIAX End Points, installed in every apartment, transmit the Wi-Fi and the TV signal.
Installation partners
Courchevel Telecom
Olivier FAVRE
334 Rue Nicolas Parent 73000 Chambéry
Tél. : +33 4 44 88 00 21
Web : www.courchevel-telecom.fr
Rainforest Retreat
Hotel
Luxurious WiFi for a luxury retreat
Set in an abundance of natural splendour, guests at Rainforest Retreat are offered an idyllic combination of relaxation and adventure. They still needed good Wi-Fi however, and were demanding better.
The solution – TRIAX’s Ethernet over Coax (EoC), using G.hn Wave 2 technology – a New Zealand first. Already trusted as Rainforest’s reliable TV distribution partner, TRIAX used the same MATV infrastructure around the site for a revolutionary Wi-Fi upgrade, resulting in:
- Fast, full interior & exterior Wi-Fi coverage
- Reduced costs by using existing coax cables
- Quick, disruption-free installation
- Future-proofed for upcoming ISP fibre upgrade
Rainforest Retreat
Rainforest Retreat is situated at the feet of the Southern Alps on the West Coast of New Zealand’s South Island, offering premium Tree House, Tree Lodge, Tree Huts and Park Motel accommodation, and a friendly and fun backpackers and holiday camp. www.rainforest.nz
Customer needs
Rainforest Retreat is nestled amongst 6 acres of native bush at the feet of New Zealand’s Southern Alps, offering a combination of luxury, motel and backpacker accommodation.
The existing Wi-Fi setup was not fit for purpose: with only outdoor access points, coverage did not reach much of the guest accommodation’s interior areas.
A reliable, cost-effective solution was needed that did not affect the availability of guest accommodation.
“TRIAX has transformed the Wi-Fi offering here at Rainforest. Guests are happier, and we’ve been delighted with the minimal fuss and speed of installation.”
—Mark Nicholson
Developments Manager, Rainforest Retreat
The TRIAX solution: speed, quality, reliability
Having previously installed a TDX headend to handle Rainforest’s TV distribution, TRIAX knew the existing coax infrastructure could surpass requirements, without the costs or environmental disruption involved in installing new network cabling.
2 EoC Controllers were installed – one in reception and one at a junction point serving the tree huts – servicing a total of 46 EoC End Points.
The sleek End Points are installed out of sight in all buildings, redistributing TV signals where needed. One End Point in the amenities block also supplies Ethernet for the pre-existing exterior access points.
With gigabit networking both up- and downstream, the G.hn technology employed by TRIAX is much faster than comparative DOCSIS solutions, with 20x lower latency and no TV retuning required.
Network speeds are a shared 2 Gbps across all 46 End Points and 2 controllers, far exceeding the existing internet connection speed to the property and perfectly primed for the future.
Results
- Site-wide interior & exterior Wi-Fi coverage
- EoC network is 20x faster than current internet connection – therefore, ready for future fibre rollout in the region
- End Points installed between check-out and check-in at each property – no guest disruption or lost revenue
- Installation complete in 4 days
- End-to-end TRIAX hardware
Installation partners
Digital Imports
43 Canada Cres, Hornby South
Christchurch 8042, New Zealand
Email: paul@digitalimports.co.nz
Tel: +64 3 344 5417
Tony Stanton Electrical Services
PO Box 394
Greymouth 7805, New Zealand
Web: www.tonystantonelectrical.co.nz
Tel: +64 27 434 1675
Hilton Garden Inn, Budapest
Hotel
Upgraded hotel, upgraded TV distribution
When Hilton Garden Inn underwent a major refurbishment programme in 2019, it wasn’t just the decor that needed significant improvements.
A major upgrade to the TV distribution was required, to meet the entertainment demands of the hotel’s many international guests.
Two TRIAX headends were combined to deliver the full array of international channels requested by hotel management, supplied by three TRIAX satellite dishes on the roof and distributed around the hotel’s coax cable network.
Engineers from TRIAX partner Pentolt Kft. designed a twin headend setup, installed in a rack to make the best use of the limited space in the hotel facilities room.
“Together with TRIAX we conceived a solution specifically for Hilton’s needs. It was implemented quickly and without any hassle,” said Pentolt’s project manager of the installation.
“TRIAX is our preferred partner for all our TV distribution needs. Their reliable products are well suited to the demands of hotels like Hilton Garden Inn.”
—Pentolt Kft., TRIAX Installation partner
Technical details
The fully redundant installation consists of:
- 2 TDX Headends with QAM & PAL output
- 3 TRIAX dishes
- 3 Optical LNBs
- TRIAX TOU Optical Receiver
- TRIAX Antenna
- TRIAX TMS Multiswitch
Contact
Installation partner
TRIAX Kft.
Rokolya u. 1-13
1184 Budapest, Hungary
email: hu@triax.com
phone: +36 1 349 4199
Pentolt Kft.
Kunigunda u. 58
1037 Budapest, Hungary
email: info@pentolt.hu
phone: +36 1 250 8687
Inntel Hotel Rotterdam
Hotel
Reliable Wi-Fi in record time
Inntel Hotels urgently needed a faster, more reliable Wi-Fi service to overcome regular customer complaints and provide for an upcoming conference.
As a busy city centre hotel, they needed disruption to be kept to a minimum. No drilling, no new cabling, and no rooms out of service were all essential requirements.
TRIAX Ethernet over Coax + WiFi was installed using the existing coax network, instantly improving Wi-Fi speed and stability, and eliminating customer complaints. The entire project was complete in just four days, with no disruption to hotel or guests.
- Fast, reliable Wi-Fi coverage with 117 End Points
- 1 Gbps network on existing coax cables
- Quick, disruption-free, low-cost installation
- Future-proofed for upcoming IPTV in-room rollout
Inntel Hotels Rotterdam Centre
Inntel Hotels is a modern, friendly and successful hotel group with hotels in five Dutch cities. The hotels are known for their warm and professional charisma with a focus on quality, experience and atmosphere.
www.inntelhotelsrotterdamcentre.nl
“We used to get ten complaints a day about our Wi-Fi. Since the TRIAX solution was installed, we’ve had none.”
—Mark Naber
General Manager, Inntel Hotels Rotterdam Centre
Customer needs
Inntel Hotels knew it had to resolve its Wi-Fi problems, fast. Regular complaints were coming in from guests about the service, and a conference with 300 guests was looming.
The catch – a busy city centre hotel can’t afford noisy and disruptive installations, so tearing out the existing coax cables for new Ethernet cables was simply not an option.
The TRIAX solution: Speed, Quality, Reliability
“For networking over coax solutions, TRIAX EoC with G.hn Wave 2 was the convincing choice. It’s easier to configure, faster, and more reliable than similar DOCSIS-based solutions”
Robin Affolter, General Manager, IRS Hospitality
TRIAX Ethernet over Coax steers network traffic over the existing coax cables, to access points that distribute both professional Wi-Fi and the TV signals to guest rooms.
The TRIAX advantage was its use of G.hn Wave 2 technology, chosen over DOCSIS-based alternatives due to its faster 1 Gbps throughput, improved reliability, and increased speed & ease of installation.
Within four days, IRS Hospitality Group, an established OTRUM partner, executed the site survey, set up 3 EoC Controllers and installed End Points in each of the 117 hotel rooms. Just ten minutes were needed in each room and TVs did not need retuning.
Since the successful installation, it is planned to roll out TRIAX EoC in Inntel’s two neighbouring Rotterdam hotels.
For more information on TRIAX Ethernet over Coax + WiFi, visit www.triax.com/wifi
Installation partners
Otrum AS
Trelastgata 3
0191 Oslo, Norway
Web: www.otrum.com
Tel: +47 23 89 72 00
IRS Hospitality Group
Noordervaart 174
1841 JD Stompetoren, The Netherlands
Web: www.irs-hospitality.com
Tel: +31 072 503 95 55
Familotel Feldberger Hof
Hotel
Powerful, reliable guest WiFi
On the lookout for a WiFi solution, Feldberger Hof once again turned to TRIAX, after their successful TV headend installation.
TRIAX Ethernet over Coax was installed over a short period using the existing coaxial infrastructure, connecting 40 apartments.
Time- and cost-saving installation
Connection to the existing ticket system, which manages bandwidth and premium access
Interference-free internet and TV signals via one cable
Full WiFi coverage wherever needed
Maximum up- and download rate of 1 Gbps – sufficient bandwidth for internet, streaming and gaming
G.hn technology ensures that TVs do not need to be retuned
High-performance WiFi for the winter season
Familotel Feldberger Hof is situated at 1,300m, opening directly onto Feldberg’s ski slopes.
It offers relaxing, family-oriented holidays in summer and winter. Due to its proximity to France and Switzerland, the hotel is also very popular with guests from neighbouring countries.
In 2015, Feldberger Hof invested in TV signal distribution, deciding on a TRIAX solution with two TDX headends and equipping each room with state-of-the-art Panasonic TVs.
This enabled the hotel to offer a much more extensive TV package for children and adults from Germany and abroad.
Feldberger Hof
Situated at 1,300m altitude on the slopes of the Black Forest’s tallest mountain, Feldberger Hof is an all-inclusive resort destination for all the family.
www.feldberger-hof.de
“The reliability of the TRIAX headends already installed in 2015 made the decision easier – we’re again relying on a TRIAX solution, this time so our WiFi meets the most modern requirements.”
— Thomas Banhardt
Owner, Feldberger Hof
Demands are growing, and every hotel today has to offer high-performance WiFi as standard. In 2018, Feldberger Hof faced the challenge of improving the internet service in their adjoining apartment building.
The apartments can be booked on a weekly basis, but can also be rented out for longer periods or are owned by the guests. Long-term residents also had to be included in the new solution.
Together with TRIAX and its long-standing partner for electrical installations, the Ethernet over Coax solution was installed and fully operational from the beginning of December – in time for the winter season.
The installation took place during the hotel’s 2-week renovation phase. A total of 40 endpoints were installed in the apartment building, and the main unit is the EoC controller for up to 64 endpoints.
Feldberger Hof’s solution is consequently very flexible, permitting a quick and easy retrofit of additional apartments.
The competent advice and cooperation during the planning and implementation phase from the previous project was not the only reason Feldberger Hof decided on a TRIAX solution.
A quick, cost-effective implementation as well as a perfect alignment with the hotel’s needs were the decisive criteria for the follow-up project with TRIAX.
For more information on TRIAX Ethernet over Coax + WiFi, visit www.triax.com/wifi
Contact
Dr.-Pilet-Spur 1
79868 Feldberg, Germany
Email: info@feldberger-hof.de
Tel.: +49 7676 180
Karl-Benz-Str. 10
72124 Pliezhausen, Germany
Project Responsible: Patrick Kohl
E-Mail: pako@triax.com
La Casa Del Torrente, Corsica
Hotel
A peaceful haven between mountains and the sea
Rest, relaxation and... WiFi in the Gulf of Porto.
Located a stone’s throw from the sea on the outskirts of Porto village, this natural environment is close to the Scandola Nature Reserve, Girolata, the Calanques de Piana, and the Aïtone Forest, with direct access to the natural pools of the River Portu (50m), Porto Beach (2.5 km) and the fine sand of Arone Beach (30 min).
But it’s not just the family atmosphere and warm welcome, amongst others, that guests appreciate. For many customers, especially those on extended breaks, it’s just as important to be able to enjoy reliable, high-quality WiFi that keeps the whole family connected out in the wild. TRIAX, together with its installer partner CORSICA SATELLITE, deployed the EoC solution to all the chalets.
Fast, reliable WiFi covering every chalet
Technical details
- Network signal transmitted to a TRIAX EoC + WiFi controller
- Controller transmits the IP network over the existing coax cables
- 15 TRIAX End Points, installed in each chalet and villa, transmit the WiFi and the TV signal
- TV distributed via a TRIAX TDH800 headend – Fransat Pro + FTA
Contact
La Casa del Torrente
Route d’Evisa 20150 PORTO – OTA
France – Corsica
Phone: +33 (0) 4 95 22 45 14
Mobile: +33 (0) 6 33 64 27 05
Email: casadeltorrente.residence@gmail.com
Web: www.casadeltorrente.com
Installer Contact
François Cerviotti
CORSICA SATELLITE
Le Cytise 2 chemin Biancarello
20090 AJACCIO
Phone: +33 6 20 92 18 29
Agape Aparthotel
Hotel
No more WiFi nightmares
To maximise guests’ comfort at Agape Aparthotels in Budapest, a range of amenities is offered in order to truly deliver a home from home experience.
One amenity above all is of critical importance – free WiFi.
With an existing service that was difficult to manage and the cause of some guest dissatisfaction, Agape turned to TRIAX to overhaul its current setup and install the Ethernet over Coax + WiFi solution.
After a rapid and disruption-free installation, the result is a fully managed network over coax cables, with reliable WiFi coverage in every apartment.
Agape Aparthotel offers over 60 serviced apartments of various types, located in a contemporary building at the very heart of Budapest, Hungary.
www.agapeapartments.com
“It’s very important our guests have a free WiFi service that can be relied upon. The TRIAX solution was installed quickly without any disturbance, and has increased our satisfaction ratings. We no longer get any complaints about the internet.”
— Balázs Radó, Managing Director, Agape Aparthotel
Fast and reliable
For a home away from home in the centre of Budapest, Apage Aparthotel is one of the most popular serviced apartment destinations for visitors to the Hungarian capital.
Yet it was clear to guests, and Agape’s owners, that the existing WiFi service did not match the high quality of the apartments or the other amenities offered.
TRIAX was able to offer a solution that both sent network signals around the building’s existing coax infrastructure – ideal, since the building owner would not permit any structural modifications – and sent a reliable WiFi signal that fully covered each and every apartment, including larger ones with 3 rooms.
“Installing a TRIAX WiFi end point in each apartment really changed the game for us,” explains Balázs Radó, Agape’s Managing Director. “Each one was installed in just 15 minutes, so we didn’t need to have any apartments out of service. Our guest WiFi signal is now much stronger and more reliable.”
- Fast, reliable WiFi covering every apartment
- Outage periods and blackspots eliminated, even in 3-roomed apartments
- Improved online ratings
- No more customer dissatisfaction with WiFi
Before: a crowded WiFi environment
After: full, reliable access to the guest network with a TRIAX end point in each apartment
Technical details
- Core coax network planned by TRIAX and updated with TRIAX RG11 cables
- Network now completely independent from previous service provider
- Existing coax infrastructure maintained in apartments
- Internet signal received by a TRIAX EoC + WiFi controller, transmitting the IP network over the coax cables
- Network configuration took 1 hour
- TRIAX end points installed in each of 65 apartments, transmitting WiFi and the TV signal
- End point installation took 15 minutes per apartment
Contact
Agape Aparthotel
Akácfa u. 12-14.
1072 Budapest, Hungary
email: info@agapehotel.eu
phone: +36 20 932 7260