abba Suites Bilbao
Apartment
WiFi & TV over the same cables
When Abba Hotels Group were planning to install both TV and Ethernet cables around their new 4-star apartment complex in Bilbao, TRIAX stepped in with EoC (Ethernet over Coax), enabling both TV and WiFi networks to run over the same cables.
Four months after the opening of the apartments, Abba Group reports that customers have shown great satisfaction with the WiFi and no complaints have been recorded.
“The result of the installation is very good, the WiFi signal is remarkable and the casting system is working well.”
— Damian Melero
Chief Information Officer, Abba Hotels Group
The challenge
Abba Hotels Group was expanding into Bilbao with 35 newly built 4-star holiday apartments. These had to be equipped with telecommunications services.
Their plans had been to make two separate installations: one with coax cable for TV, and another with copper cable (CAT 6) or optical fibre for the Internet.
The solution
TRIAX Spain presented the EoC solution to Abba’s IT Director Damian Melero, demonstrating the versatility of the product and the innovative G.hn Wave 2 technology that steers the network.
The possibility of combining the Internet service and the TV network, as well as being a totally passive system, attracted the interest of Mr Melero, who requested a live demonstration of the system.
“The installation of the End Points with WiFi has been very easy, each one takes only 15 minutes.”
Damian Melero, Chief Information Officer, Abba Hotels Group
The results
After the demonstration, the IT team of Abba Group were able to verify the system’s excellent characteristics, namely its high bandwidth, low latency, and reliable performance.
The demo concluded with Mr Melero saying, “it seems you have the solution for my request – let’s do it with real guests…”
Only one coax cable network was needed to be installed around abba Suites Bilbao, instantly reducing costs and environmental impact.
A TRIAX headend was installed to handle the TV distribution, and a single EoC Controller steered a network of 35 End Points.
These provided reliable WiFi to each apartment, which could then be equipped with casting devices, a service that is proving highly popular with guests.
abba Suites Bilbao City Centre
The new abba Suites Bilbao City Center has 35 studios and apartments, fully equipped with everything you need to enjoy the perfect stay in Bilbao and to feel completely at home.
www.abbahoteles.com
Contact
C/ Huertas de la Villa, 15
48007 Bilbao, Spain
Email: bilbaocitycenter@abbahoteles.com
Tel.: +34 946 46 50 55
C/ Casas de Miravete 24-B, 2º 1
28031 Madrid, Spain
Email: tdm@triax.com
Tel. +34 91 748 28 36
Chalet des Neiges apartments
Apartment
Freedom to ski, freedom to surf
Les Arcs is a large ski resort in the French Alps divided into several areas. The highest, Les Arcs 2000, is home to La Cime des Arcs apartment hotel, one of Chalet des Neiges’ many tourist residences. With outstanding pistes and ski lifts climbing up to 3226m, Les Arcs is an ideal resort for enjoying winter sports as a couple, with friends, or as a family.
Faced with ongoing technological issues with the Wi-Fi around the tourist residence, and beginning to lose guests as a result, Chalet des Neiges turned to TRIAX and their innovative Ethernet over Coax + WiFi hospitality solution:
- Fast and reliable Wi-Fi coverage with 80 End Points
- 1 Gbps network on existing coax cables
- Quick installation, no disruption and minimal cost
- Full coverage: no more Wi-Fi blackspots
- More satisfied guests and an increase in reservations
Chalet des Neiges tourist residences
Chalet des Neiges consists of five 4-star and two 5-star residences established in different ski resorts: Val Thorens (3 Vallées ski area), Oz en Oisans (Alpes d’Huez) and Arc 2000 (Paradiski). The residences are carefully maintained and an annual work programme is established to offer high quality apartments for some out of season stays and holidays every year.
www.chaletdesneiges.com
“We now have TRIAX’s EoC solution installed in ‘La Cime des Arcs’ but also in 4 other residences situated in Arcs 2000 and Val Thorens, and our guests are happy. TRIAX and the installers work as a team and provide excellent customer service — it’s their main strength.”
—Kevin Schoenauer, Operations Manager, Chalet des Neiges
Responding to customer needs
As a result of regular customer complaints about the service, the Chalet des Neiges tourist residence had to quickly resolve its Wi-Fi issues.
“TRIAX’s solution is a real competitive advantage for hotels. We only needed a day and half to equip 80 rooms with 3 technicians and install the EoC network solution providing a 1 Gbps IP bandwidth”
Olivier Favre Chairman, Courchevel Telecom
The TRIAX solution: speed quality, reliability
TRIAX’s Ethernet over Coax + WiFi solution was installed using the existing coax network, instantly upgrading the speed and stability of the WiFi, and eliminating negative feedback from guests. The 80 rooms were equipped by three technicians in just one day, without any disruption for the guests or to the residence.
- Network signal received by the TRIAX EoC Controller (2x EoC 64 + Wi-Fi controller)
- The Controller transmits the IP network through the existing coax cables
- The 80 TRIAX End Points, installed in every apartment, transmit the Wi-Fi and the TV signal.
Installation partners
Courchevel Telecom
Olivier FAVRE
334 Rue Nicolas Parent 73000 Chambéry
Tél. : +33 4 44 88 00 21
Web : www.courchevel-telecom.fr
Rainforest Retreat
Apartment
Luxurious WiFi for a luxury retreat
Set in an abundance of natural splendour, guests at Rainforest Retreat are offered an idyllic combination of relaxation and adventure. They still needed good Wi-Fi however, and were demanding better.
The solution – TRIAX’s Ethernet over Coax (EoC), using G.hn Wave 2 technology – a New Zealand first. Already trusted as Rainforest’s reliable TV distribution partner, TRIAX used the same MATV infrastructure around the site for a revolutionary Wi-Fi upgrade, resulting in:
- Fast, full interior & exterior Wi-Fi coverage
- Reduced costs by using existing coax cables
- Quick, disruption-free installation
- Future-proofed for upcoming ISP fibre upgrade
Rainforest Retreat
Rainforest Retreat is situated at the feet of the Southern Alps on the West Coast of New Zealand’s South Island, offering premium Tree House, Tree Lodge, Tree Huts and Park Motel accommodation, and a friendly and fun backpackers and holiday camp. www.rainforest.nz
Customer needs
Rainforest Retreat is nestled amongst 6 acres of native bush at the feet of New Zealand’s Southern Alps, offering a combination of luxury, motel and backpacker accommodation.
The existing Wi-Fi setup was not fit for purpose: with only outdoor access points, coverage did not reach much of the guest accommodation’s interior areas.
A reliable, cost-effective solution was needed that did not affect the availability of guest accommodation.
“TRIAX has transformed the Wi-Fi offering here at Rainforest. Guests are happier, and we’ve been delighted with the minimal fuss and speed of installation.”
—Mark Nicholson
Developments Manager, Rainforest Retreat
The TRIAX solution: speed, quality, reliability
Having previously installed a TDX headend to handle Rainforest’s TV distribution, TRIAX knew the existing coax infrastructure could surpass requirements, without the costs or environmental disruption involved in installing new network cabling.
2 EoC Controllers were installed – one in reception and one at a junction point serving the tree huts – servicing a total of 46 EoC End Points.
The sleek End Points are installed out of sight in all buildings, redistributing TV signals where needed. One End Point in the amenities block also supplies Ethernet for the pre-existing exterior access points.
With gigabit networking both up- and downstream, the G.hn technology employed by TRIAX is much faster than comparative DOCSIS solutions, with 20x lower latency and no TV retuning required.
Network speeds are a shared 2 Gbps across all 46 End Points and 2 controllers, far exceeding the existing internet connection speed to the property and perfectly primed for the future.
Results
- Site-wide interior & exterior Wi-Fi coverage
- EoC network is 20x faster than current internet connection – therefore, ready for future fibre rollout in the region
- End Points installed between check-out and check-in at each property – no guest disruption or lost revenue
- Installation complete in 4 days
- End-to-end TRIAX hardware
Installation partners
Digital Imports
43 Canada Cres, Hornby South
Christchurch 8042, New Zealand
Email: paul@digitalimports.co.nz
Tel: +64 3 344 5417
Tony Stanton Electrical Services
PO Box 394
Greymouth 7805, New Zealand
Web: www.tonystantonelectrical.co.nz
Tel: +64 27 434 1675
Familotel Feldberger Hof
Apartment
Powerful, reliable guest WiFi
On the lookout for a WiFi solution, Feldberger Hof once again turned to TRIAX, after their successful TV headend installation.
TRIAX Ethernet over Coax was installed over a short period using the existing coaxial infrastructure, connecting 40 apartments.
Time- and cost-saving installation
Connection to the existing ticket system, which manages bandwidth and premium access
Interference-free internet and TV signals via one cable
Full WiFi coverage wherever needed
Maximum up- and download rate of 1 Gbps – sufficient bandwidth for internet, streaming and gaming
G.hn technology ensures that TVs do not need to be retuned
High-performance WiFi for the winter season
Familotel Feldberger Hof is situated at 1,300m, opening directly onto Feldberg’s ski slopes.
It offers relaxing, family-oriented holidays in summer and winter. Due to its proximity to France and Switzerland, the hotel is also very popular with guests from neighbouring countries.
In 2015, Feldberger Hof invested in TV signal distribution, deciding on a TRIAX solution with two TDX headends and equipping each room with state-of-the-art Panasonic TVs.
This enabled the hotel to offer a much more extensive TV package for children and adults from Germany and abroad.
Feldberger Hof
Situated at 1,300m altitude on the slopes of the Black Forest’s tallest mountain, Feldberger Hof is an all-inclusive resort destination for all the family.
www.feldberger-hof.de
“The reliability of the TRIAX headends already installed in 2015 made the decision easier – we’re again relying on a TRIAX solution, this time so our WiFi meets the most modern requirements.”
— Thomas Banhardt
Owner, Feldberger Hof
Demands are growing, and every hotel today has to offer high-performance WiFi as standard. In 2018, Feldberger Hof faced the challenge of improving the internet service in their adjoining apartment building.
The apartments can be booked on a weekly basis, but can also be rented out for longer periods or are owned by the guests. Long-term residents also had to be included in the new solution.
Together with TRIAX and its long-standing partner for electrical installations, the Ethernet over Coax solution was installed and fully operational from the beginning of December – in time for the winter season.
The installation took place during the hotel’s 2-week renovation phase. A total of 40 endpoints were installed in the apartment building, and the main unit is the EoC controller for up to 64 endpoints.
Feldberger Hof’s solution is consequently very flexible, permitting a quick and easy retrofit of additional apartments.
The competent advice and cooperation during the planning and implementation phase from the previous project was not the only reason Feldberger Hof decided on a TRIAX solution.
A quick, cost-effective implementation as well as a perfect alignment with the hotel’s needs were the decisive criteria for the follow-up project with TRIAX.
For more information on TRIAX Ethernet over Coax + WiFi, visit www.triax.com/wifi
Contact
Dr.-Pilet-Spur 1
79868 Feldberg, Germany
Email: info@feldberger-hof.de
Tel.: +49 7676 180
Karl-Benz-Str. 10
72124 Pliezhausen, Germany
Project Responsible: Patrick Kohl
E-Mail: pako@triax.com
Agape Aparthotel
Apartment
No more WiFi nightmares
To maximise guests’ comfort at Agape Aparthotels in Budapest, a range of amenities is offered in order to truly deliver a home from home experience.
One amenity above all is of critical importance – free WiFi.
With an existing service that was difficult to manage and the cause of some guest dissatisfaction, Agape turned to TRIAX to overhaul its current setup and install the Ethernet over Coax + WiFi solution.
After a rapid and disruption-free installation, the result is a fully managed network over coax cables, with reliable WiFi coverage in every apartment.
Agape Aparthotel offers over 60 serviced apartments of various types, located in a contemporary building at the very heart of Budapest, Hungary.
www.agapeapartments.com
“It’s very important our guests have a free WiFi service that can be relied upon. The TRIAX solution was installed quickly without any disturbance, and has increased our satisfaction ratings. We no longer get any complaints about the internet.”
— Balázs Radó, Managing Director, Agape Aparthotel
Fast and reliable
For a home away from home in the centre of Budapest, Apage Aparthotel is one of the most popular serviced apartment destinations for visitors to the Hungarian capital.
Yet it was clear to guests, and Agape’s owners, that the existing WiFi service did not match the high quality of the apartments or the other amenities offered.
TRIAX was able to offer a solution that both sent network signals around the building’s existing coax infrastructure – ideal, since the building owner would not permit any structural modifications – and sent a reliable WiFi signal that fully covered each and every apartment, including larger ones with 3 rooms.
“Installing a TRIAX WiFi end point in each apartment really changed the game for us,” explains Balázs Radó, Agape’s Managing Director. “Each one was installed in just 15 minutes, so we didn’t need to have any apartments out of service. Our guest WiFi signal is now much stronger and more reliable.”
- Fast, reliable WiFi covering every apartment
- Outage periods and blackspots eliminated, even in 3-roomed apartments
- Improved online ratings
- No more customer dissatisfaction with WiFi
Before: a crowded WiFi environment
After: full, reliable access to the guest network with a TRIAX end point in each apartment
Technical details
- Core coax network planned by TRIAX and updated with TRIAX RG11 cables
- Network now completely independent from previous service provider
- Existing coax infrastructure maintained in apartments
- Internet signal received by a TRIAX EoC + WiFi controller, transmitting the IP network over the coax cables
- Network configuration took 1 hour
- TRIAX end points installed in each of 65 apartments, transmitting WiFi and the TV signal
- End point installation took 15 minutes per apartment
Contact
Agape Aparthotel
Akácfa u. 12-14.
1072 Budapest, Hungary
email: info@agapehotel.eu
phone: +36 20 932 7260